At Seniors Plus, we value your feedback and are committed to providing exceptional services. This page is dedicated to addressing your concerns, hearing your feedback, and ensuring your satisfaction is at the forefront of our mission.
At Seniors Plus, we understand the importance of open communication and actively encourage you to share your thoughts and experiences with us. Your feedback allows us to continually improve our services and tailor our care to better meet your needs.
Seniors Plus is dedicated to addressing any concerns you may have promptly and effectively. If you have a complaint, we encourage you to use our designated complaints process, ensuring that your concerns are heard, acknowledged, and resolved in a timely manner.
1. Transparency: We are committed to transparency throughout the feedback and complaints resolution process. You will be kept informed at every step, ensuring you are aware of the actions being taken to address your concerns.
2. Continuous Improvement: Your feedback is a catalyst for positive change. We use it to identify areas for improvement, implement necessary changes, and continually enhance our services to meet the evolving needs of our valued seniors.
Your satisfaction is of utmost importance to Seniors Plus. If you have any questions or need assistance, our dedicated team is here to help.
Phone Seniors Plus
management on 1800 61 60 61
Write to us at
30 Manufacturer Drive Molendinar QLD 4214
Send an email to
care@seniorsplus.com.au
We want to rectify any problems you have as quickly as possible. We make a promise to respond to your complaint within 10 business days.
If Seniors Plus cannot rectify your problem, we will support you to contact the relevant external bodies.
Phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged
Email: disabilityadvocacy@dss.gov.au
Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601
Or search “disability advocate” online
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