At Seniors Plus, your safety is at the core of everything we do. While we are dedicated to providing secure services, we acknowledge that incidents can occur, whether accidental or resulting from human error such as treating others badly or making a mistake. We refer to these occurrences as ‘incidents’. This document outlines our commitment to both preventing incidents and effectively addressing them.
We are dedicated to creating an environment that minimises the risk of incidents. Our team works tirelessly to implement preventive measures, but we also believe in shared responsibility. Here’s how you can contribute:
Act Safely: Exercise caution and adhere to safety guidelines. Your awareness and actions play a crucial role in maintaining a secure environment.
Respectful Treatment: Treat others with kindness and respect. Building a culture of mutual respect fosters a safe and supportive community.
Speak Up: If you ever feel unsafe or witness something concerning, don’t hesitate to speak up. Your voice matters, and we are here to listen.
In the event an incident occurs, rest assured that we have a comprehensive response plan in place. Our priorities are your safety, open communication, and swift resolution. Here’s an overview of our response process:
Immediate Action: We take prompt action to address the situation and ensure the safety of everyone involved.
Transparent Communication: We believe in open and honest communication. We will keep you informed about the incident, the steps we are taking, and any changes to ensure transparency throughout the process.
Resolution and Improvement: After addressing the immediate concerns, we conduct a thorough review to understand the root cause. This allows us to implement improvements and prevent similar incidents in the future.
Your involvement is crucial in maintaining a safe environment.
If you ever find yourself feeling unsafe or witness any concerning behaviour, please don’t hesitate to reach out to us.
Phone Seniors Plus
management on 1800 61 60 61
Write to us at
30 Manufacturer Drive Molendinar QLD 4214
Send an email to
care@seniorsplus.com.au
Your well-being is our priority and we are committed to providing you with a safe and supportive environment.
Thank you for being an integral part of our commitment to safety. Together, we can create a community where everyone feels secure, respected and valued.
At Seniors Plus, we uphold the principle that everyone deserves fair treatment. In the event of an incident, we recognize your right to understand the details of what occurred and the actions being taken to rectify the situation. If, for any reason, you find yourself without these answers, you have the right to voice your concerns.
Should you find our complaints process unsatisfactory, rest assured that you have the right to seek assistance. The NDIS Commission is available to provide support and resolution. Additionally, an advocate can serve as your voice, ensuring that your concerns are heard and addressed appropriately. Your satisfaction and peace of mind are of paramount importance to us.
Phone: 1800 035 544
TTY: 133 677
Interpreters can be arranged
Email: disabilityadvocacy@dss.gov.au
Write to Disability, Employment and Carers Group Department of Social Services. GPO Box 9820, Canberra ACT 2601
Or search “disability advocate” online
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